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A small selection of projects to provide an overview of my work.

Improving the user experience of an online application form for help with legal fees.

Mapping data journeys and discovering how personal data is used, stored, shared and safeguarded within UK Gov departments.

Developing personas and customer journeys for a patient-facing pharmaceutical website.

Wireframes, sitemaps and customer journeys for a virtual grad fair with complex functionality.

Designing flexible information architecture for a website with multiple stakeholders of varying needs for the Saudi Government.

Qualitative research to understand the habits, attitudes, behaviours and needs of online banking users who incur charges.

High fidelity prototype for a premium credit card application form, for testing with users.

Developing and managing a strategy to roll out across a small in-house team to perform a heuristic evaluation of a sector across four key areas.

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